Shipping & Returns

Shipping & Returns Policy

Shipping Information

Processing Time: Orders are processed and shipped within 2-3 business days (Monday-Friday, excluding holidays). You will receive a tracking number via email once your order ships.

Shipping Rates:

  • Standard Shipping (5-10 business days): FREE on orders over $50 | $4.99 on orders under $50
  • Express Shipping (2-3 business days): $12.99
  • All orders ship within the continental United States.

International Shipping: We currently ship to Canada. International orders may be subject to customs duties and taxes upon delivery. Shipping times to Canada: 10-15 business days.

Tracking Your Order: Once your order ships, check your email for a tracking link. You can also track your order in your account under "My Orders."

Returns & Refunds

30-Day Money-Back Guarantee: We stand behind every product. If you're not completely satisfied, here's what you do:

Return Window: Returns accepted within 30 days of delivery. After 30 days, returns cannot be accepted.

How to Initiate a Return:

  1. Email us at yafaimohemmed@gmail.com with your order number and reason for return.
  2. We will provide you with a prepaid return shipping label (standard shipping included).
  3. Ship the item back to us in original, unused condition.
  4. Once we receive and inspect your return, refunds are processed within 5-7 business days.

Return Conditions:

  • Items must be unused, unwashed, and in original packaging.
  • Opened or used items may not qualify for a full refund (50% refund applies).
  • Damaged items caused by misuse are not eligible for return.
  • Hygiene products (items that touch skin/body) cannot be returned if opened.

Refund Amounts:

  • Full refunds: Original product price (minus original shipping cost).
  • Return shipping: We cover standard return shipping via prepaid label.
  • Expedited/Express shipping fees: Non-refundable.

Damaged or Defective Items: Received a damaged or defective item? Email us with photos at yafaimohemmed@gmail.com. We'll send a replacement or issue a full refund at no cost to you.

Customer Service

Questions about your order? We're here to help:
Email: yafaimohemmed@gmail.com
Phone: (646) 830-4567
Hours: Monday-Friday, 9am-6pm EDT
We typically respond within 24 hours on business days.

Exceptions

The following items cannot be returned:

  • Clearance or final-sale items
  • Custom or personalized products
  • Gift cards (non-refundable)

Lost or Missing Packages

If your order doesn't arrive:

  1. Wait 2-3 days past the expected delivery date.
  2. Check your email for tracking updates.
  3. If still missing, contact us immediately at yafaimohemmed@gmail.com with your tracking number.
  4. We will file a claim with the carrier or send a replacement at no charge.

Last Updated: September 6, 2026