Refund policy

At PRIME CARTON USA, your satisfaction is our top priority. We strive to provide high-quality products and an exceptional shopping experience. Below is our Refunds & Returns Policy, outlining the guidelines for returning products.

1. Returns Eligibility

We accept returns only for products that are unused, unopened, and in their original packaging. Due to sanitary reasons, we cannot accept returns if the package has been opened or the product has been used. Please inspect your order upon arrival before opening any sealed packaging.

2. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We may request photographic evidence to assist with the return process. Once approved, we will provide return instructions and arrange a replacement.

3. Incorrect Orders

If an incorrect item is received, notify us within 7 days of delivery. We will arrange a return and offer a replacement or refund, based on your preference.

4. Non-Returnable Items

For health and safety reasons, certain items are non-returnable, including but not limited to:

  • Personal care products

  • Cosmetics

  • Intimate apparel

  • Any items that come into direct contact with the skin or body

Please review product descriptions carefully before purchasing.

5. Refund Processing

Once your return is received and inspected, you will be notified by email regarding approval or rejection. If approved, refunds will be issued to the original payment method within 7 days.

Please note:

  • Shipping fees are non-refundable

  • Return shipping costs are the responsibility of the customer

6. How to Initiate a Return

If your return meets the eligibility criteria, please contact our customer support team via our “Contact Us” page. Our representatives will guide you through the return process.

7. Packaging Your Return

Returned items must be securely packaged to prevent damage during transit. We recommend using a trackable shipping service to ensure safe delivery.

8. Exchanges

Due to sanitary restrictions, we do not offer exchanges for opened items. If your item is damaged, defective, or incorrect, please follow the procedures outlined in Sections 2 and 3.

At PRIME CARTON USA, we value your trust and are committed to providing the best service possible. If you have questions about this policy, please contact our customer support team.

Thank you for shopping with us.

PRIME CARTON USA Team